Frequently Asked Questions

How will my order be shipped?

Orders to customers in Greece and other countries in Europe will be via TNT from our warehouse in Amsterdam

When will my order arrive?

Items in stock are shipped within 24 - 48 hours and the delivery time is normally 5 - 7 days. You will receive a shipping confirmation by email with the tracking number

Do I have to pay VAT?

For customers in Greece, VAT will not be charged to business customers who provide a valid VAT number

Can i pickup with my own courier account or freight forwarder?

Sure, you can ship with your FedEx / DHL / UPS account number if you want to pick up from our US warehouse

Do you offer air or sea freight?

For heavy / bulky items we use air or sea freight to Greece with final delivery by road freight. Contact us for a freight quote

Can I return my order?

Yes, you can return your order within 30 days of delivery as long as goods are in brand new condition in their original packaging

Can I request a quotation?

Yes, we offer Request for Quotation ("RFQ") option for every product listed on the website. You will receive a quote by e-mail.

Can you source industrial parts not listed on the website?

Yes, we can source any part from any of the 2,000+ US brands we offer. Please send an email with your RFQ

Do I have to order on the website?

No, you can send us purchase order by email. You will then receive a proforma invoice for payment. You also have the option to complete your purchase online with credit card or Paypal

What currency can I use for payment?

We accept payment in EUR for all orders

How can I pay by bank transfer?

Simply select “BANK TRANSFER” on your order. You will receive our bank details in the order confirmation email. Please provide your order number on the payment.

Contact

Contact your account manager right away to get personal advice.
We're available Monday through Friday, from 07:30 until 17:00.